Parish Records and Forum Help FAQ | Firewall Settings Help FAQ

Parish Records and Forum Help FAQ

About this FAQ

This FAQ, short for Frequently Asked Questions, is a compilation of the most common questions asked about the Parish Records and Forum sections.

If after you have thoroughly read this FAQ and the Help page, done all that is suggested and you still have not resolved the problem, send us a message to us via the Contact Us page on the Web site and use the Help and Support - Parish Records and Forum contact form. Give a detailed description of the problem you are having, also quote any error messages you may have got. It is difficult to advise, if you just tell us it is 'not working' or 'I can't log in'.

Do I have to Register before posting a Message?

You can read all the past messages without doing so.

You will need to register if you wish to post a message.

I never received my activation e-mail

It could be that you made a slight error when you typed your e-mail address.

Our registration program creates the e-mail immediately and it should get to you quickly. Give it at least a few hours before you decide it's not going to get to you.

If you waited a while and still didn't receive the activation e-mail, chances are your spam system, or that of your ISP is blocking the verification e-mail our system sends to you.

If your e-mail program moves spam e-mails to a folder other than your inbox, check there first. Many programs do this - giving you an opportunity to recover 'false positives' and 'whitelist' the address for future use.

Check your spam system documentation, or help system with your ISP. You need to allow mail from the forest-of-dean.net to get through.

If eventually you receive the e-mail and you have not clicked on the activation code link within 24 hours of first registering for an account, the activation code will have expired and you will have to do a new registration.

If after taking all steps that are suggested above, you have still not resolved your problem, please go to the Contact Us page on the Web site and Use the "Help and Support - Parish Records and Forum" contact form and we will sort something out for you.

When using the Support contact form make sure you make a note of the ticket number which you will see once your request is completed.

If we can't reach you by email we won't be able to tell you that we can't reach you and you will need this ticket number to go back to the form and view our reply.

I'm having trouble logging in!

The most likely reasons for this is that you entered an incorrect username or password.

Your password is case sensitive, you must use the proper case and make sure you have no additinal spaces anywhere or you will be unable to log in. Case sensitive means that upper and lower case letters are looked at as being different. For example if your password includes the letter "c" and you type it as "C" it will not be accepted as being correct.

Ensure that your browser supports cookies; if so, check the security level you are using. High levels of security restriction in certain browsers will automatically reject cookies. In order to use the key features of these forums, you'll need to accept cookies.

If you have registered previously but have not logged-in durung the past 6 months your account will automatically have expired and been deleted in order to keep the user database up-to-date.

You can of course do a new registration if you wish to use the facilities of the membership again.

Additionally, with regards to logging in, sometimes a cookie can get corrupted which can cause problems, you will need to delete the cookies stored in your browser and restart your computer before attempting to log in again.

If you continue to have problems, go to the Lost Password link. Follow the instructions and a new Password will be generated and e-mailed to you together with your current Username.

I get an error message Account activating failed

You may have previously clicked on the link and your account is already active or someone who has access to you e-mails may have done so without your knowledge. Try logging in and see if your details are accepted.

If you have not clicked on the activation code link within 24 hours of first registering for an account, the activation code will have expired and you will have to do a new registration.

Challenge-response e-mail

If you're using a challenge-response system and you want to receive mail from this Web site then please be a good Internet citizen and make sure you add forest-of-dean.net as a verified source.

We will not answer any challenges generated in response to mail that has been sent from forest-of-dean.net. Thus, if you're using a challenge-response system and not receiving mail from us, you'll need to figure that out on your own.

In short, do what you feel is necessary to control your spam problem, but remember that it's your responsibility to make it possible for people to send you email that you request.

How to change your options

In order to change your options such as your Password or E-mail address, you first of all must be logged in, then you will notice your user name appears near the top of the page, this is a link to your user data area where you can change your options.

Can I send e-mail to other members?

Yes! To send an e-mail to another member, you can either locate the member you want to contact by going to the User link which you will see near the top of the forum pages once you are logged in, or click the E-mail button (envelope icon) on any post made by that member.

This will open a page that contains a form where you can enter your message. When you have finished typing your message, press the [Send Message] button and your message will be sent instantly. Note that for privacy reasons, the email address of the recipient is not revealed to you during this process.

If you cannot find an email button or link for a member, it means that the member in question has either decided not to "Show e-mail link", or has not changed this option in their user data section.

It is recommended that if you are replying to a message that you post your reply on the Message Board unless it is of a personal nature. Many people other than the original poster could well find the information in your reply very useful.

There is no e-mail link showing next to a message!

If you can not find an e-mail link next to a message posted by a registered member, it means that the member in question has either decided not to "Show e-mail link", or has not changed this option in their user data section.

Lost Password or Username

Don't panic! Go to the Lost Password link. Follow the instructions and a new Password will be generated and e-mailed to you together with your current Username.

If you wish to change your Password, you first of all must be logged in, then you will notice your user name appears near the top of the page, this is a link to your user data area where you can change your e-mail address or password .

How do I change my email address?

In order to change your options, you first of all must be logged in, then you will notice your user name appears near the top of the page, this is a link to your user data area where you can change your e-mail address and password .

When Posting a new Message

When asking a questions, be as precise and detailed as possible. The Subject Line is an important part of your posting. Your message may be ignored by those who are short on time if your subject is not clear and descriptive.

Can I get a notification if someone replies to a message I posted?

You can get an email notification sent to you when someone replies to a message you posted, if the following box is ticked.

"E-mail notification if there has been a reply to this message"

You will find this directly underneath the section where you type your message.

Why don't you answer my emails?

We always answer your emails by email. If you send us an email with a wrong return email address you won't be able to receive an answer from us!

If you, or your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive an answer from us!

If you, or your email client, or your email server, or your ISP requires a manual authentication from us to be able to send you an email you might not receive an answer from us!

If your email box is full you won't be able to receive an answer from us! So in conclusion make sure that your email address is simply reachable.

If we can't reach you by email we won't be able to tell you that we can't reach you; it's very frustrating for you and for us! If you don't receive an answer from us after one week, use another email address so that we can contact you, otherwise you'll think that we ignore your emails although we strongly try to answer them!

The problems mentioned here above occur in particular with RoadRunner, Prodigy, Earthlink, SBCGlobal, Pacbell, AOL and similar other protected email addresses. (If you experience a problem you can try to use Free, Yahoo or Hotmail email addresses which work correctly.)

Acceptable Use Policy

Using the Message Board implies acceptance of the following terms and conditions:

Participants shall not post any material likely to cause offence, that is protected by copyright, trademark or other proprietary right - without the express permission of the owner of such copyright - or that contains personal phone numbers or addresses.

Participants may not use the forum to post or transmit advertisements or commercial solicitations of any kind.

The Forum Administrator has the right to edit, censor, delete or otherwise modify any posted message.

This Web site does not verify or guarantee the accuracy of the material posted to the forum or bear any responsibility for any loss, damage, or other liabilities caused by any posted message.

Privacy Statement

Forest of Dean Family History Pages has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Forest of Dean Family History Pages.

http://www.forest-of-dean.net/?Privacy_Statement