Help-FAQ

This FAQ, short for Frequently Asked Questions, is a compilation of the most common questions asked about the Forum and access to the various Resources.

If after you have thoroughly read the FAQ's, done all that is suggested and you still have not resolved your problem, please raise a ticket using the Help and Support contact form. (Problems aired on the Forum will be deleted and if raised using the incorrect form or email will not receive a response). Make sure you mention what section of the website you are having difficulties with and give a detailed description of the problem you are having, also quote any error messages that may be reported. It is difficult to advise, if you just tell us it is 'not working' or 'I can't log in'.

Forum and Resources Help FAQ

Do I have to Register before posting a Message?

You can read all the past messages without doing so.

You will need to register if you wish to post a message.

click to go to top of document

I never received my activation e-mail

It could be that you made a slight error when you typed your e-mail address.

Our registration program creates the e-mail immediately and it should get to you quickly. Give it at least a few hours before you decide it's not going to get to you.

If you waited a while and still didn't receive the activation e-mail, chances are your spam system, or that of your ISP is blocking the verification e-mail our system sends to you.

If your e-mail program moves spam e-mails to a folder other than your inbox, check there first. Many programs do this - giving you an opportunity to recover 'false positives' and 'whitelist' the address for future use.

Check your spam system documentation, or help system with your ISP. You need to allow mail from the forest-of-dean.net to get through.

If you have a Gmail account that you are using for the registration and you can't see a spam box for your Gmail, it is accessible by first of all launching the Full Gmail in your browser and it is in the left hand menu under 'More'.

You can also change the default to make the Spam box always visible by: Manage labels (below More) --> Spam --> show.

If you still do not get the activation e-mail from us, you will need to contact your e-mail provider as they are possibly falsely blocking the e-mail getting to you and need them to 'whitelist' the forest-of-dean.net domain.

If eventually you receive the e-mail and you have not clicked on the activation code link within 24 hours of first registering for an account, the activation code will have expired and you will have to register again.

If after taking all steps that are suggested above, you have still not resolved your problem, please raise a ticket using the "Help and Support Contact Form" and we will endeavour to find a resolution.

When using the Support contact form make sure you make a note of the ticket number which you will see once your request is completed.

If for any eason we can't reach you by email you will need this ticket number to go back to the form and view our reply.

click to go to top of document

I get an error message Account activation failed

You may have previously clicked on the link and your account is already active or someone who has access to your e-mails may have done so without your knowledge. Try logging in and see if your details are accepted.

If you have not clicked on the activation code link within 24 hours of first registering for an account, the activation code will have expired and you will have to register again.

If you have requested a new password and you have not clicked on the activation code link within 24 hours of the request, the activation code will have expired and you will have to request a new password.

click to go to top of document

I'm having trouble logging in and/or accessing Records!

The most likely reason for this is that you entered an incorrect username or password.

Your password is case sensitive, you must use the proper case and make sure you have no additional spaces anywhere or you will be unable to log in. Case sensitive means that upper and lower case letters are looked at as being different. For example if your password includes the letter "c" and you type it as "C" it will not be accepted as being correct.

If you have registered previously but have not logged-in during the past 24 months your account will automatically have expired and been deleted in order to keep the user database up-to-date.

You can of course register again if you wish to use the facilities of the membership again.

In order to use the key features of this forum and to be able to access the various databases etc, you will need to accept cookies. So please take the following steps:
1/ Ensure your browser accepts cookies.
2/ Check the security level setting in your browser as in some cases high levels of security will automatically reject cookies.
3/ Make sure you have agreed to accept cookies in accordance with EU-Privacy Directive (see Home Page)
4/ Some browsers have an option to delete browsing history including cookies on exit. Please make sure the option in respect of this domain (forest-of-dean.net) is not invoked.
5/ Sometimes a corrupted cookie can cause problems and if this is suspected the best course of action is to delete the cookies stored in your browser and restart your computer before attempting to log in again.

If you continue to have problems and as a last resort please obtain a new password using the Lost Password link. Follow the instructions and a new Password will be generated and e-mailed to you together with your current Username.

click to go to top of document

Your user profile section

If you are a registered user, all your settings are stored in the forum database. To alter them you log in and your username will appear near the top right of the page. This is a link to your user profile section where you can change or add additional details.

    • Change your Password or E-mail address
    • Make E-mail address contactable
    • Show the location where you live to automatically show in your postings
    • Show a signature to automatically show in your postings
    • List a personal Web site address you may have
    • Sync forum time to your own time zone

click to go to top of document

Viewing the forum in different ways

You can choose between date or last reply order

When viewing the index of postings, click on the Order option where you can choose between by date of thread or by date of last reply.

This means that the at the top of the page the latest thread that was started will display, or the thread with the latest reply will display and they will then run down the page in which ever option you have chosen.

How your forum view options are saved

The options such as Order, Fold Threads and View are all kept in a cookie which is generated when you first visit this forum and then it is stored on your computer. What ever options you have last chosen before closing your browser are saved in this cookie.

When you next open your browser and visit this forum your browser looks at the cookie that was previously generated and and you will view the forum with the same options that you had chosen on your last visit. The above will only work providing you have not deleted the cookie from your computer during visits. If your browser cannot find a cookie relating to the forum when you return, a new cookie is generated and the default values of the options are applied.

click to go to top of document

How to change your E-mail address or Password

In order to change  E-mail address or Password please log in and you will see your username near the top right of the page, this is a link to your profile where you can change your details.

As soon as you change your password, your old password is deleted from the system and will no longer work. Your new password is the only password you will then be able to log in with.

click to go to top of document

How to send an e-mail to other members

To send an e-mail to another member, you can either click the E-mail button (envelope icon) which is next to the username of the member who posted the message, or locate the member you want to contact by going to the User link which you will see near the top of any forum page once you are logged in.

This will open a page that contains a form where you can enter your message. When you have finished typing your message, press the [Send Message] button and your message will be sent instantly. Note that for privacy reasons, the email address of the recipient is not revealed to you during this process.

If you cannot find an email button or link for a member, it means that either the member in question has decided not to "Show e-mail link" in their user profile section or is no longer a registered member.

If a member has not logged-in during the past 24 months, their account will have expired and automatically deleted in order to keep the user database up-to-date.

It is recommended that if you are replying to a message that you post your reply on the Forum unless it is of a personal nature. Many people other than the original poster could well find the information in your reply very useful.

click to go to top of document

Why are posting times not correct?

The Forum is set to show Europe/London time. This means that if you view the forum and you are not logged in, all dates and times that you see on the postings are Europe/London time.

You can have the forum display the time of the postings to represent your local time when you are logged in by going to your user profile section where you will see a Time difference settings box. Here you can enter the time difference between your local time and Europe/London time.

click to go to top of document

There is no e-mail link showing next to a message!

If you cannot find an email button or link for a member, it means that either the member in question has decided not to make "Make E-mail address contactable" in their user profile section or is no longer a registered member.

If a member has not logged-in during the past 24 months, their account will have expired and automatically deleted in order to keep the user database up-to-date.

click to go to top of document

Lost Password or Username

Don't panic! Go to the I forgot my Password link. Follow the instructions and a new Password will be generated and e-mailed to you together with your current Username.

As soon as you request a new password your old password is deleted from the system and will no longer work. Your new generated password is the only password you will then be able to log in with.

If you wish to change your Password, please log in and you will see your username near the top right of the page, this is a link to your profile where you can change your details includiung your Password.

If you have registered previously but have not logged-in during the past 24 months your account will automatically have expired and been deleted in order to keep the user database up-to-date.

You can of course register again if you wish to use the facilities of the membership again.

click to go to top of document

I've made a mistake in my message

If after posting a message you find that you made a mistake, don't panic as you can edit your own messages.

Just go back to the messaage you made and open it, then all you have to do is click on the edit link which is at the bottom right hand side of your message and make the changes.

click to go to top of document

Why are some threads locked or deleted?

Threads will lock automatically after 20 entries. The reason for this is because when you are viewing the thread you will notice each reply is progressively indented further. If a thread, especially in 'Table View' mode has a long title is allowed to continue on for ever the title gets wrapped on to many lines which is difficult to follow and makes very unfriendly viewing.

Also, in most cases after 20 entries the contents of the posts have drifted away from the original subject and what is being posted really needs to have a new thread of its own.

If you want to reply to a post in a thread that has been locked for this reason then all you need to do is start a new topic with a different and appropriate title with reference to the old thread within the content of your new message.

Threads will also be locked or deleted by Admin if the contents are inappropriate or not relevant to Forest of Dean people and places.

click to go to top of document

When Posting a new Message

When asking a questions, be as precise and detailed as possible. Please read our Posting Guidelines.

click to go to top of document

Can I get a notification if someone replies to a message I posted?

You can get an email notification sent to you when someone replies to a message you posted, if the following box is ticked.

"E-mail notification if there has been a reply to this message"

You will find this directly underneath the section where you type your message.

click to go to top of document

How to locate all the posts you have previously made

Click on your username which appears underneath the title of any of your postings - when the message is open and you are logged in. You will then see another link show postings.

You can also do the same thing by going to the User link near the top of the page and locating your username.

click to go to top of document

Acceptable Use Policy

Using the Forum implies acceptance of the following terms and conditions:

Participants shall not post any material likely to cause offence, that is protected by copyright, trademark or other proprietary right - without the express permission of the owner of such copyright - or that contains personal phone numbers, addressesor email addresses.

Participants may not use the forum to post or transmit advertisements or commercial solicitations of any kind.

The Forum Administrator has the right to edit, censor, delete or otherwise modify any posted message.

This Web site does not verify or guarantee the accuracy of the material posted to the forum or bear any responsibility for any loss, damage, or other liabilities caused by any posted message.

click to go to top of document

Privacy Statement

Forest of Dean Family History Trust has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Forest of Dean Family History Trust.

click to go to top of document